Legal

Privacy Policy

Last updated: July 2026

Seal Point Waterproofing (ABN 22 663 675 352, trading as Sealpoint, "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect: your name, email address, phone number and delivery/billing address when you place an order, create an account, or contact us; payment information, which is processed directly by our payment providers (Stripe and PayPal) and is not stored on our servers; and technical information such as IP address, browser type and pages visited, collected automatically when you use our website.

2. How we use your information

We use your information to process and deliver orders, respond to enquiries, manage trade accounts, send order and shipping updates, and improve our website and services. We do not sell your personal information to third parties.

3. Disclosure to third parties

We may share your information with trusted third parties who help us operate our business, including payment processors (Stripe, PayPal), shipping and courier providers, and IT/hosting providers, only to the extent necessary to provide our services.

4. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment card details are handled entirely by PCI compliant payment processors and are never stored on our systems.

5. Access and correction

Under APP 12 and APP 13 you may request access to, or correction of, the personal information we hold about you. Contact us using the details below to make a request.

6. Cookies

Our website may use cookies to support cart functionality and basic analytics. You can disable cookies in your browser settings, though some site features may not work correctly as a result.

7. Complaints

If you believe we have breached the APPs, please contact us first so we can resolve the issue. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact us

Seal Point Waterproofing
ABN 22 663 675 352
55 Glen Iris Drive, Jandakot WA 6164
Email: info@sealpoint.com.au
Phone: +61 470 160 239

This policy is a general template based on standard Australian privacy practice and is not a substitute for legal advice. We recommend having it reviewed by a qualified professional before relying on it, particularly if your business circumstances change.

Common questions

Frequently asked questions

Straight answers before you order or specify.

How long does a membrane take to cure?

Touch dry is typically 1 to 2 hours per coat. Full cure before tiling is usually 24 hours, and full chemical cure (e.g. for immersion) can take up to 7 days depending on the system and site conditions. Check the specific product's data sheet.

Do I need a primer before applying the membrane?

In almost all cases, yes. Primer manages substrate porosity and adhesion. Skipping it is the most common cause of membrane failure. Porous or previously coated substrates especially need it.

What's the difference between Class II, III and IV membranes?

The class rating describes crack bridging ability under AS 4858. Class II suits low movement areas like basements, Class III covers most wet areas and balconies, and Class IV is rated for higher movement substrates like large falls and sheet applications.

Can these products be used outdoors and are they UV stable?

WPM002 and our polyurethane systems are UV and weather resistant, suited to roofs, balconies and other external areas. WPM001 is formulated for internal wet areas. Check the product page before using it externally.

How many coats do I need?

Two full coats is the minimum for a genuine waterproof system. One coat is not a system. Higher exposure areas (roofs, planter boxes, permanent immersion) may need a third coat. Apply each coat perpendicular to the last for even coverage.

Do you ship Australia wide, and what does it cost?

Yes, we dispatch Australia wide. Shipping is calculated at checkout based on your order weight and delivery location.

Do you offer trade pricing or trade accounts?

Yes. Sign in or register for a trade account to see net pricing, or contact us directly for volume/project pricing.